Refund policy

Refund & Return Policy

At Sisters Coffee Company, we strive to ensure every customer is satisfied with their purchase.Please review our refund and return policy below, which applies to whole bean coffee and merchandise.

Returns:
We strive to ensure all our products meet high standards of quality and freshness. If you’re not happy with your order, please contact us within 30 days of purchase. You can return unused, unworn, or unopened items such as packaged coffee beans or merchandise for an exchange.

Refunds:

We offer refunds in the following circumstances:
● Incorrect or damaged products: If your product is defective or incorrect, we’ll gladly
provide a full refund or replacement within 30 days of purchase.
● Dissatisfaction with product: If you’re not satisfied with the quality of your product,
we will be happy to offer a refund or replace your item within 30 days of purchase.
Please note: We do not offer cash refunds. All refunds will be issued to the original method of payment.
Whole Bean Coffee:
● Unopened or opened bags of whole bean coffee can be returned for a full refund or
exchange within 30 days of purchase.
Merchandise (Apparel, Hats, Drinkware, Mugs, and Travel Vessels):
● Unworn, unused, and unopened merchandise can be returned for an exchange
within 30 days of purchase.
● Defective or damaged merchandise can be returned within 30 days for a full refund
or exchange. Please bring the item and receipt to our store for processing.
In-Store Purchases vs. Online Orders
● In-store purchases should be returned directly to the original store of purchase with proof of purchase.

● For online orders, please contact our customer service team at
customercare@sisterscoffee.com to initiate a return or report an issue.

How to Request a Refund or Return:
To request a return or refund, simply bring your receipt or proof of purchase to our store or for online purchases, contact us at customercare@sisterscoffee.com. Our team will guide you through the process.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
If your item hasn't shipped yet we can exchange it for a new item, otherwise the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify and refund you once we’ve received and inspected your return. You will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@sisterscoffee.com.

Hospitality Note:
At Sister’s Coffee, our customers are at the heart of everything we do. We truly value your feedback and appreciate your patronage. Your satisfaction is our priority, and we strive to get it right every time. If something isn’t perfect, please don’t hesitate to let us know so we can make it right for you. We are incredibly thankful for your continued support, and we look forward to serving you again soon.

Thank you for choosing us – we genuinely appreciate your business!