Join Our Team
Join Our Team
Current Job Offerings
BARISTA - PORTLAND, OREGON
POSITION SUMMARY
We are looking for an enthusiastic individual to join our barista team at the Pearl, our flagship cafe in Portland, OR. Successful team members demonstrate excellent customer service and exceptional communication skills. We have a special focus on hospitality in a team driven, high volume and fast-paced cafe environment.
One year of specialty coffee, retail, hospitality and/or customer service experience is required, with availability on both the weekends and weekdays.
KEY RESPONSIBILITIES
Excellent Customer Service
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Warmly welcome and engage customers with an emphasis on hospitality as they enter the store.
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Provide customers with a warm, friendly and sincere attitude as we host their cafe experience.
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Help customers decide on the right product by offering samples and responding to their questions with a sense of urgency and proficient product knowledge.
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Promote thoughtful and engaging conversations with customers while using intuition to read and feed the interaction, revolving around coffee ideas and an open mindedness to all beverage experiences.
Drink Quality and Coffee Preparation
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Consistently prepare and serve high quality coffee beverages in an expedient manner.
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Maintain exemplary preparation and serving standards on a consistent basis.
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Participate in ongoing tastings and trainings to constantly hone your craft as a barista.
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Demonstrate a consistent enthusiasm for preparing and serving coffee drinks in a fast paced, high volume work environment.
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Facilitate coffee education and ongoing coffee dialogue.
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Maintain an up to date knowledge of current cafe offerings and continue your education of product knowledge both independently and with the shop trainer.
Store Operations
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Maintain a clean coffee bar and a safe work environment at all times
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Reflect the utmost professionalism when handling money and customer care at all times.
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Represent the company brand as respectfully as possible, using company standards and culture as guides.
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Adhere to company dress code, self conduct, and health policies at all times.
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Communicate effectively and have the ability to articulate coffee knowledge thoroughly.
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Work collaboratively with team members daily to run a successful shop operation and help create a positive work environment.
For more information, please email Jenae@sisterscoffee.com with your resume and cover letter. We look forward to hearing from you!
Assistant General Manager - Portland
Position Summary—We’re looking for an enthusiastic and dedicated Assistant General Manager (AGM) to assist the General Manager (GM) in overseeing daily operations of the cafe, ensuring outstanding customer experience and product excellence, managing staff and maintaining a positive work environment with strong cultural boundaries. The AGM plays a key role as a lead barista and maintains a strong values-based leadership presence. If you're a natural leader with a love for coffee and hospitality, we'd love to meet you.
Successful candidates at Sisters Coffee have a shared passion for our Mission, Vision and Core Values
Mission—To support the General Manager in team leadership and administrative tasks that ensure successful store operations on a daily basis, cultivating an exceptional brand experience based on our company Mission statement.
Key Responsibilities and Requirements
● Reports to the General Manager and Director of Retail, and collaborates with all company departments. Assist the GM hiring, terminating, onboarding and training that stimulates strong cultural values, boundaries and professional development. Assist the GM in annual reviews and bi-annual check-ins. Leadership, team building and two years of management experience in Specialty Coffee, Food & Beverage and/or Hospitality required.
● Must demonstrate a high aptitude and genuine desire to effectively communicate our Mission and Values. This role will maintain a consistent brand experience throughout our Retail spaces, steward a strong team culture, and hold team members accountable to results with caring and candid feedback. Inspire a positive team environment, lead by example with an openness and eagerness to learn and grow through challenges.
● Collaborate with the GM on strategic plans that achieve company objectives. Demonstrate outstanding performance by delivering team driven and financial results. Continually focus driving sales and improving store profitability. Maintain exceptional standards for quality assurance, team performance and guest experience. Collaborate on Retail marketing campaigns.
● Help the GM with administrative tasks such as: scheduling for 20 employees, lead weekly meetings with an agenda and dashboard, manage budgets, maintain current permits and licensing, coordinate facility maintenance and equipment service, ordering and inventory. Help manage core Retail platforms such as Slack, Square, WheniWork, Google Drive, and maintain current store Operations binders.
● This is a physically demanding job where it is common to lift up to twenty-thirty pounds, and assist in moving equipment and furniture on a regular basis. It is frequently required to use a computer and complete spreadsheet tasks. It is expected to use constant and proficient means communication such as observation, listening, talking, reading and writing.
● This position requires a flexible schedule to meet the needs of a growing regional Retail business with an expectation to travel throughout the Portland area.
Compensation & Benefits
● Competitive and based on experience. Hourly, plus quarterly bonuses.
● Health, Dental, Flexible Spending Account, Short/Long term Disability, 2 Weeks Vacation to Start, Paid Holidays, Sick Leave Accrual, Paid Volunteerism, 1%-3% Matching IRA, Phone and Wellness Stipends, Professional Development and Employee Discounts.
